Pickup point selection
Are you choosing delivery to a pickup point or parcel locker? Select the specific point on the map and confirm your choice. Without a saved point, we cannot dispatch your parcel.
How do I choose a point?
The easiest way is to do it in the cart, before payment. If you use PayPal Express and skip the cart, return to the store after payment and choose a point on the order confirmation page.
How do I add a point after purchase?
- Open the order confirmation email or reminder from OutletBaby.
- Click the link to your order status.
- In the pickup point selection section, open the map, choose a point that matches the selected delivery method, and confirm the save.
- Check that the selected point is visible with the order.
The button in the reminder takes you to your order. Simply opening the link or selecting a point without confirming does not complete the process.
How can the chat help?
The chat will explain the next steps and help you find your way to the point selection. Simply entering the point's name, address, or code in the conversation does not save it to the order. If the map does not work, report the problem in the chat or reply to our message - our support team will check the report and confirm that the point has been added.
Do you want to change a point you have already selected?
Contact us via chat or email before the parcel is dispatched. Provide the order number, carrier, and the name, address, and code of the new point. We will check whether the change is still possible and confirm that it has been saved. Simply reporting a change does not confirm that it has been made.
What happens if the point is missing?
- We put the order on hold. The parcel waits until the point is added.
- We send an email asking you to add the point. The message contains a button leading to your order status.
- You have 3 calendar days, or 72 hours from when this message is sent. The deadline includes weekends and public holidays.
- Once the point is saved, we resume processing.
- Failure to add the point within the deadline means that the order will be canceled. We will inform you about the cancellation; if the order was paid for, we will refund the amount paid.
If you report a problem with selecting a point via chat or email before the deadline expires, we will review the report before potentially canceling the order.
Need help?
Write to us in the store chat or at shop@outletbaby.com. Provide your order number and describe the problem; if you have selected a point, also provide its carrier, name, address, and code. Do not provide passwords or payment card details.
These rules apply to delivery to pickup points and parcel lockers. They do not apply to courier delivery to an address or personal pickup at the OutletBaby warehouse.