Frequently Asked Questions

Are products at OutletBaby new?

W The store offers new, display and used products. The condition of each individual item is listed on its page.

When will my order be shipped?

We show the current dispatch time in the store’s top banner. Once your parcel has been shipped, you’ll receive a message with the tracking number.

How can I check my order status?

Open the My orders page. After dispatch, you can also use the tracking link sent to you by email.

Can I return a product?

Yes. Consumers can withdraw from the contract within 14 days of receiving their order. Find the details on the Returns and complaints page.

Do you ship orders internationally?

Yes, we ship to selected European Union countries. You’ll see the available methods and delivery costs during checkout.

How do I choose a pickup point?

If a pickup point is available for your address and basket, you’ll be able to select it during checkout.

How can I contact OutletBaby?

Email shop@outletbaby.com or use the contact form. W When asking about an order, provide its number.

Product conditions and 2 years of protection

New, display and used products purchased by consumers are covered by the statutory 2-year seller liability for goods not conforming to the contract, starting from delivery. This is independent of any manufacturer’s warranty.

What do the different conditions mean? · Complaints and 2-year protection policy